Store FAQs

What is your processing time?

Please allow up to 2 weeks for your order to be processed and prepared for shipping.

How long does shipping take?*

  • Canada**: Estimated delivery in 7-10 days

  • USA: Estimated delivery in 1–2 weeks

  • UK: Estimated delivery in 2-5 weeks

Which countries do you ship to?

Canada**, United States, and United Kingdom.

Do I have to pay customs or VAT/import fees?

Yes, buyers are responsible for any customs duties, VAT, or import fees that may apply in their country.

Is tracking included with my order?

Yes! All orders come with tracking, so you can keep an eye on your package as it makes its way to you.

Refunds and exchanges

Once and order is shipped out, it is considered Final Sale. No refunds, modifications or returns. If you receive a damaged product, please email me.

For any inquires or questions, you can reach me at masaeseki18@gmail.com or through the contact form.

*These are approximate timeframes, and some packages may take longer to arrive. Delays due to customs clearance may also extend shipping times.

**Unfortunately I’m unable to ship to Quebec at this time